REFUND POLICY & TERMS OF USE

Samrat Fintech Private Limited

1. Introduction

This Privacy Policy and Terms of Use (“Agreement”) govern the access to and use of the website, applications, and services (“Platform”) operated by Samrat Fintech Private Limited (“Company”, “we”, “us”, or “our”).

By accessing or using the Platform, you (“User”, “you”, or “your”) agree to be bound by this Agreement. If you do not agree, you must discontinue use immediately.

SECTION A: PRIVACY POLICY

2. Scope and Applicability

This Privacy Policy applies to all Users who access or use the Platform and describes how the Company collects, uses, stores, and protects personal and transactional data.

3. Information We Collect

We may collect the following categories of information:

3.1 Personal Information

• Full name
• Mobile number
• Identification details (as required under applicable laws)

3.2 Technical Information

• IP address
• Device identifiers
• Browser type and operating system
• Access logs and usage data

3.3 Transactional Information

• Transaction history
• Payment details (processed via authorized systems)
• Location data (where required for compliance or fraud prevention)

4. Purpose of Data Processing

• User authentication and account management
• Processing transactions and service delivery
• Fraud detection and prevention
• Compliance with legal and regulatory requirements (including KYC/AML)
• Improvement of platform performance and user experience

The Company does not sell or commercially exploit personal data.

5. Data Sharing and Disclosure

• With authorized service providers strictly for operational purposes
• With regulated partners for transaction processing
• With law enforcement or regulatory authorities where required by law

All third parties are contractually obligated to maintain confidentiality and data security.

6. Cookies and Tracking Technologies

• Enhance user experience
• Retain user preferences
• Analyze usage patterns

Users may manage cookie preferences via browser settings.

7. Data Retention

• Fulfill the purposes outlined in this Policy
• Comply with legal and regulatory obligations

Upon valid deletion request:

• Personal data will be removed from active systems
• Residual data may remain in secure backups for a limited duration

8. Data Security

• Encryption of sensitive data
• Secure authentication mechanisms
• Network and system monitoring
• Restricted access controls

However, no system is completely secure. Users acknowledge and accept inherent risks associated with digital platforms.

9. User Responsibilities

• Maintaining confidentiality of login credentials
• Ensuring accuracy of information provided
• Promptly reporting unauthorized access or suspicious activity

10. Communication Policy

• Mandatory service-related communications
• Optional promotional communications (subject to user consent)

Users may opt out of promotional communications at any time.

11. Legal Disclosure

• Comply with legal obligations
• Enforce our rights
• Prevent fraud or security threats

SECTION B: TERMS OF USE

12. Nature of Services

The Company operates as a technology platform provider and facilitator of financial and digital services offered by third-party partners.

The Company does not independently provide regulated financial services unless explicitly stated.

13. Service Availability Disclaimer

All services are provided on an “as is” and “as available” basis.

The Company does not warrant:

• Uninterrupted or error-free operation
• Continuous availability
• Accuracy of third-party services

14. User Eligibility and Registration

• Provide accurate and complete information
• Comply with applicable laws
• Be legally eligible to enter into binding agreements

The Company reserves the right to approve or reject registrations at its sole discretion.

15. Permitted Use

Users agree to use the Platform only for lawful purposes and in accordance with this Agreement.

16. Prohibited Activities

• Engage in fraudulent or illegal transactions
• Reverse engineer or misuse the Platform
• Upload malicious code or harmful content
• Violate intellectual property rights
• Attempt unauthorized system access

Violation may result in immediate suspension or termination.

17. Intellectual Property Rights

All content, software, trademarks, and materials on the Platform are owned by or licensed to the Company.

Users are granted a limited, non-exclusive, non-transferable right to use the Platform strictly in accordance with this Agreement.

18. Third-Party Services

The Platform may integrate or provide access to third-party services.

• Does not control such services
• Is not responsible for their performance, availability, or policies

19. Limitation of Liability

To the maximum extent permitted under applicable law:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business
• Service interruptions or system failures
• Unauthorized access due to user negligence

Use of the Platform is at the User’s sole risk.

20. Indemnification

• Breach of this Agreement
• Misuse of the Platform
• Violation of applicable laws

21. Refund and Cancellation

• Requests must be submitted within 72 hours
• Approved refunds processed within 5–7 business days
• Unauthorized transactions must be reported to the bank within 30 days

22. Suspension and Termination

• Suspend or restrict access
• Terminate user accounts

Without prior notice in case of:

• Policy violations
• Fraudulent activity
• Legal or regulatory requirements

23. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of India.

1. Attempted to be resolved amicably
2. Referred to arbitration under the Arbitration and Conciliation Act, 1996

Jurisdiction: Mumbai, Maharashtra

24. Survival of Clauses

• Privacy obligations
• Limitation of liability
• Indemnity
• Intellectual property
• Dispute resolution

25. Amendments

The Company reserves the right to update or modify this Agreement at any time. Continued use of the Platform constitutes acceptance of revised terms.

26. Contact Information

Email: info@zoloindia.com